Refund policy

The Southwest Cowgirl by Shelby Hohsfield

Thank you for choosing The Southwest Cowgirl for your artwork needs. We take great pride in creating and delivering high-quality artwork that brings beauty and inspiration to your space. To ensure the best possible experience, please review our return policy below.

Print Orders

All print orders are custom-produced through our professional printing partners specifically for you upon purchase. Due to the made-to-order nature of these items:

- Print orders cannot be cancelled once placed
- Returns or exchanges are not accepted
- Refunds are not available
- Order modifications cannot be made after submission

We encourage you to carefully review your selections, including size, quantity, and shipping information, before completing your purchase.

Original Artwork

Original artwork pieces are unique, one-of-a-kind creations. To protect the integrity of these pieces:

- Sales of original artwork are final
- Returns or exchanges are not accepted
- Refunds are not available

Commission Work

Commission work is created specifically for you based on agreed-upon terms. Therefore:

- Commission deposits are non-refundable
- Once work has begun, cancellations are not accepted
- Final sales are non-refundable

Quality Commitment

At The Southwest Cowgirl, we are committed to delivering the highest quality artwork. All prints are produced by our trusted partners, Artelo and Finer Works, using professional-grade materials and archival inks. Original artwork is created with the utmost attention to detail and carefully packaged for safe delivery.

Shipping Issues

While we do not accept returns, we understand that shipping issues can occasionally occur:

- If your order arrives damaged, please document the damage with photos and contact us within 48 hours of receipt
- If your order has not arrived within the expected timeframe, please contact us with your order number for tracking assistance
- For prints shipped from our printing partners, we will work with them directly to resolve any shipping-related issues

Contact Information

If you have questions about your order or need assistance, please contact us at:

[Insert your preferred contact information]

Policy Updates

The Southwest Cowgirl by Shelby Hohsfield reserves the right to modify this return policy at any time. Any changes will be effective immediately upon posting to our website.

Last Updated: January 15th, 2025

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Thank you for understanding our policy. We appreciate your support of The Southwest Cowgirl and look forward to creating beautiful artwork for your home.