Refund policy

Shelby at Home Gallery & Boutique

Thank you for shopping with Shelby at Home Gallery & Boutique. Please review our return and refund policy below, as it differs depending on the type of item purchased.

Boutique Items We want you to love what you ordered! Boutique items may be returned within 14 days of delivery for a full refund, store credit, or exchange, provided the item is unworn, unwashed, and has all original tags attached. To initiate a return, please contact us with your order number. Return shipping costs are the responsibility of the customer.

Print Orders All print orders are custom-produced specifically for you upon purchase. Due to the made-to-order nature of these items, print orders cannot be cancelled once placed, returns or exchanges are not accepted, and refunds are not available. Please carefully review your selections before completing your purchase.

Original Artwork Original artwork pieces are unique, one-of-a-kind creations. All sales of original artwork are final — returns, exchanges, and refunds are not accepted.

Commission Work Commission work is created specifically for you based on agreed-upon terms. Commission deposits are non-refundable, cancellations are not accepted once work has begun, and final sales are non-refundable.

Shipping Issues If your order arrives damaged, please document the damage with photos and contact us within 48 hours of receipt. If your order has not arrived within the expected timeframe, please contact us with your order number for tracking assistance.

Contact Us For any questions or to initiate a return, please reach out to us at 505-401-1866 or hello@shelbyathome.co

Policy Updates Shelby at Home Gallery & Boutique reserves the right to modify this policy at any time. Changes are effective immediately upon posting.

Last Updated: July 2026